Support Staff Employment Opportunities
CONTRACTUAL MEDIATION SUPERVISOR
CONSUMER PROTECTION DIVISION
PRINCE GEORGE'S COUNTY OFFICE
The Office of the Attorney General is seeking applicants for a Contractual Mediation Supervisor to assist in the administration of the Mediation Unit in the Consumer Protection Division for a newly created office in Prince George's County. The position is responsible for the training and supervision of 4-8 part-time volunteers; hands on negotiation of complex consumer complaints; and assisting in the management of the unit's daily caseload.
The ideal candidate will have a bachelor's degree or higher from an accredited four year college or university and three years of experience in administrative, government service, mediation or social work positions; and strong interpersonal, writing, and organizational skills. Applicants may substitute graduate education for the required experience at the rate of one year of education to one year of experience, for up to two years of the required experience. Experience working with volunteers and fluency in Spanish are desirable.
Interested persons should submit a resume with a cover letter explaining the candidate's interest in the position, a list of references, and a writing sample to: Karen S. Straughn, Director, Mediation Unit, Consumer Protection Division, Office of the Attorney General, 16th Floor, 200 St. Paul Place, Baltimore, MD 21202 by close of business on Wednesday, September 24, 2014. EOE
HOME BUILDERS REGISTRATION UNIT
CONSUMER PROTECTION DIVISION
The Office of the Attorney General is seeking applicants for an administrator for Consumer Protection Division in the Home Builder and Home Builder Sales Representative Registration Unit. This position will assist in the management of a statewide registration program for home builders and home builder sales representatives, including processing claims filed by consumers with the Home Builder Guaranty Fund, oversight for builder surety bonds, letters of credit, and third party warranty plans. Responsibilities include day-to-day management of a caseload and database, review of registration applications, responding to business and consumer inquiries, conducting investigations and participating in enforcement proceedings, and supervision of clerical staff.
The ideal candidate will have a Bachelor's degree from an accredited four-year college or university and three years' experience in administrative or professional work. One year of this experience must have involved either supervision of other employees or responsibility for program development. (Pertinent volunteer and/or part-time experience is acceptable. Applicants may substitute graduate education for the required general experience at the rate of one year of education to one year of experience, for up to two years of the required general experience. Applicants may substitute additional experience as defined above for the required education at the rate of one year of experience to one year of education, for up to four years of the required education). Candidates must have strong communication, analytical, computer and organizational skills. Experience in home inspections or the new home sales industry is preferred, but not required.
Interested persons should submit their resumes and writing samples along with cover letters describing their interest in the position to Jeston Hamer, Jr., Assistant Attorney General/Director, Home Builder and Home Builder Sales Representative Registration Unit, Office of the Attorney General, 200 Saint Paul Place, 16th Floor, Baltimore, MD 21202, by close of business on Tuesday, September 2, 2014. EOE.