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A Landover woman paid in full on a furniture layaway. But every time she tried to make delivery arrangements, the store claimed the merchandise wasn't in stock. She demanded a full refund of $330, but the store would only offer her a store credit. The consumer received a full refund after contacting the Consumer Protection Division.
A Baltimore man paid $600 toward the purchase of a $1395 drum set on layaway. He lost his job and tried to work out a new payment schedule, but the store insisted on full payment within 30 days or he'd lose both the drums and his money. After he contacted the Division, the store agreed to refund his $600, less 10 percent of the purchase price, for a total refund of $460.50.
After placing a suit on layaway and making payments totaling $40, a Baltimore woman found it was no longer there. The store tried to sell her a different suit instead, but when she refused to accept it, they tried to charge her a 20 percent cancellation fee. After contacting the Division, she received a full refund of $40.
If you're like many consumers, you may be trying to pay down your credit card balance to reduce your debt and avoid high monthly interest charges. Instead of charging new purchases on credit cards, perhaps you've turned to layaways to buy items such as clothing, furniture, appliances and holiday gifts.
Under a layaway agreement, you agree to purchase goods by making a down payment and follow-up payments. The merchant agrees to hold the goods or identical ones for you until you make all the payments.
What Are Your Rights?
The Maryland Layaway Sales Act requires a merchant to give you a written layaway agreement, spelling out your rights and obligations when you buy an item on layaway. If the seller does not comply with this law, you can cancel the agreement and get a full refund. The written agreement must state:
What The Merchant Must Do
What If You Want to Cancel the Agreement?
You have the right to cancel a layaway agreement within seven days, and receive back all the money you've already paid. If you cancel the agreement after eight days or more, or don't make a payment within 15 days of a due date, the merchant may keep only 10 percent of the full price of the item, or the money you've already paid, whichever is less. These refund rights must be disclosed in your written contract.
If you have a layaway agreement, don't let the merchant refuse to give you a refund, or try to give you less than what the Maryland Layaway Sales Act entitles you to. Even if a store has its own refund policy, you cannot be refused a refund for the amount specified by Maryland law.
If You Have a Complaint Involving Your Layaway Agreement
Contact the business and give them an opportunity to solve the problem. If that doesn't work, contact the Consumer Protection Divison at 410-528-8662. We'll be glad to help you resolve your complaint. We'll need copies of your layaway agreement, so we'll know what we're talking about when we contact the merchant.
Attorney General of Maryland 1 (888) 743-0023 toll-free / TDD: (410) 576-6372