Education and Advocacy Unit
The Health Education and Advocacy Unit of the Consumer Protection
Division helps consumers whose health plan has refused to cover
a medical procedure or to pay for a medical service that has already
Maryland law allows both consumers and providers, on behalf of
consumers, to file complaints against insurance carriers. If you
are a provider and wish to file a complaint, Click
The Unit also assists consumers in resolving billing disputes
with hospitals, doctors, insurance companies and other health care
providers. Other assistance the Unit can provide includes helping
consumers negotiate refunds for medical equipment that is defective
or was never delivered, and seeking repairs for medical equipment
and other health care products. The Unit uses the process of mediation
to attempt to resolve these consumer complaints.
Do you want to file a complaint about a non-health related good
or service? If so, click
here to file a Consumer Complaint.
This page tells you how to file a complaint online. If you would
prefer to file your complaint by mail, click
here for instructions
for using our printed complaint forms.
Instructions to File a Complaint Online
1. Gather any documents that are relevant to your complaint. Examples
statements from your doctor or other provider;
adverse coverage decision from your carrier; and,
(You may need to refer to these documents while you are filling
out the complaint form and will need to send copies of these documents
to our office after you file your complaint.)
2. Complete a Medical Record Consent form.
(This form is necessary so that we can obtain medical information
related to your complaint and communicate with the necessary people
in our effort to resolve it.)
3. Mail in copies of your relevant documents, a copy of your complaint
and a completed Medical Record Release form.
Receipt of these forms is necessary to begin the mediation process.
To file your Complaint Online, Click