a Consumer Complaint
you are a Maryland consumer and have a dispute with a business,
or if you live in another state and your dispute involves a transaction
that occurred in Maryland, you can file a complaint with the
Consumer Protection Division. Through
resolution to the dispute.
your complaint relate to a health care or medical billing dispute?
If so, click here to file
a health care complaint.
note that this office cannot mediate complaints filed by one
business against another
page tells you how to file a complaint online. If you would prefer
to file your complaint by mail, click here for instructions
for using our printed complaint forms.
Note: Complaints submitted to our office become matters of public record. Under state law, public records are subject to public information disclosure requests. However, all or part of the complaint may remain confidential as required or permitted by Maryland's public records law. For example, confidential financial information, and medical or psychological information about an individual will not be disclosed to the public.
to File a Complaint Online
Gather any documents that are relevant to your complaint, such as receipts,
contracts, leases, repair orders or sales agreements. You may need to refer
to these documents while you are filling out the complaint form and will
need to send copies of these documents to our office after you
file your complaint
(see Step 5)
Choose the complaint form from the column at left that best
suits your complaint and complete the form online.
When you have completed the form, review the information you
have entered for accuracy and then click on the "Submit" button.
Your complaint will be sent to our office and you will immediately
receive a "Complaint Confirmation" on your screen which
contains the information you provided along with other important
information about how we will handle your complaint. You will
not receive an email confirmation.
Print the “Complaint Confirmation” page to keep for
If you have documents that are relevant to your complaint, mail
a copy of those documents along with a copy of the “Complaint
Confirmation” page to our office. The address is listed
at the bottom of the confirmation page. Please do not send original
documents. Unfortunately, we cannot accept electronic attachments,
including scanned documents, at this time.
we receive a copy of your documents and confirmation page we
will proceed with processing your complaint. Read the links below
for more information about what to expect once we receive your
happens once you file a complaint?
long will it take to resolve your complaint?
happens if mediation doesn't resolve your complaint?