Think a store is required to give a refund if you want to return an item and
have a sales receipt? Wrong!
A store can set its own rules about refunds and exchanges, as long
as it lets customers know what the rules are. For example, any of these
rules are legal:
“ All Sales Final. NO Refunds or Exchanges”
“ Returns for Store Credit Only”
“ Refunds Given Within 7 Days of Purchase”
So, if there’s a chance you might need to return an item, be sure to
check the store’s return policy before you buy it. If you don't see a
sign telling what the return policy is, ask a sales clerk.
EXCEPTION: If an item is defective or doesn’t
work, the business has to give you a refund or replacement,
no matter what its return policy is. That’s a Maryland law.
When buying online, always look for the Web site's return
policy and read it before buying.
|Always keep sales receipts. They can come in handy
even when you might not think so. For example, a teen bought a prom
dress for $50 from an outlet store. The receipt said “All Sales
Final on Prom Dresses,” so she threw the receipt away. A few
days later a friend saw the same dress in the dress store’s
main store (not the outlet). It was marked down to $28. She asked
if she could exchange her dress for the lower priced one, and they
said she could if she had the receipt. She didn’t, and they
Return to Shopping