AG Gansler Partners with MedChi to Assist Health Care Consumers
MedChi initiative to support AG's Health Education and Advocacy Unit - Where consumers can go when the insurance company says no
Baltimore, MD (April 28, 2012) - Maryland Attorney General Douglas F. Gansler today joined with leaders of MedChi, The Maryland State Medical Society, to launch MedChi's new web portal for health care professionals who seek to help patients when legitimate health insurance claims have been denied. The new effort, entitled Insurance Watch, helps spread the word and direct inquiries and complaints to Attorney General Gansler's Health Education and Advocacy Unit (HEAU). HEAU assists consumers with insurance disputes and other health-related consumer issues.
"Consumers and their doctors need to know that we can help patients wade through the paperwork and confusing language of their policies and get results," said Attorney General Gansler. "I want to thank MedChi for helping us reach patients and health care professionals who've had legitimate health care claims denied."
MedChi's Insurance Watch web portal includes a complaint form and process by which patients or their health care professionals can provide initial information to the Maryland Attorney General's Health Education and Advocacy Unit. With that first contact, the HEAU goes to work helping consumers whose health plan has refused to cover a medical procedure or to pay for a medical service that has already been provided. All assistance is free of charge.
"Abusive insurance practices threaten the health of Maryland patients by denying them access to timely and effective care," said MedChi President Harry Ajrawat, M.D. "Insurance Watch will help to shine a light on insurer wrongdoing and empower health care professionals and consumers to fight back."
The HEAU, part of Attorney General Gansler's Consumer Protection Division, can also assist consumers in finding needed health insurance coverage and resolve billing disputes with hospitals, health care providers and insurance companies. Additionally, the HEAU helps consumers negotiate refunds for medical equipment that is defective or was never delivered and obtain repairs for medical equipment and other health care products.
For more information about the Attorney General's Health Education and Advocacy Unit, visit: http://www.oag.state.md.us/Consumer/HEAU.htm
To access MedChi's Insurance Watch web portal, visit: http://www.medchi.org/resources/medchi-insurance-watch