November 5, 2003
Sean Caine, 410-576-6357
GENERAL’S OFFICE SETTLES WITH
HOUSEHOLD GOODS MOVER
Attorney General J. Joseph Curran, Jr. announced today that his
Consumer Protection Division has reached a settlement agreement
with Starline Van Lines, Inc., doing business as Prime Movers,
a Maryland household goods mover, and its owner, Jacov Sudai. Prime
Movers is located at 1710 Olive Street, Beaver Heights, Md.
The Consumer Protection Division investigated Prime Movers’ practice
of giving consumers low estimates and then demanding significantly
higher amounts when the move was completed. On average, the final
bill exceeded the estimate by almost 60% for local moves. The Division
also alleged that Prime Movers charged consumers for insurance
that it never actually provided.
Prime Movers and its owner have agreed not to charge more than
110% of the estimate given, and to pay restitution to past customers
who paid more than the estimates they were given. Prime Movers
has agreed to stop selling insurance unless it actually provides
insurance (including providing consumers the actual policy) and
to refund the premiums it charged for insurance in the past.
Movers and its owner also agreed to injunctive relief to ensure
they comply with state and federal law limiting their ability
to assert liens against consumers’ goods when a dispute arises
concerning the final bill. The settlement also requires Prime Movers
to disclose all terms of its contract at the time it is hired by
consumers and to arbitrate future disputes.
A moving company cannot take advantage of its customers on moving
day by overcharging consumers or charging for goods or services
that it does not actually provide,” said Attorney General
with complaints against Prime Movers are encouraged to call the
Consumer Protection Division’s complaint hotline
at (410) 528-8662 or toll-free 1-888-743-0023.