Know Your Consumer Rights in Auto Repair, Curran Advises

August 19, 1999

Being an educated consumer can prevent auto repair rip-offs, says Attorney General J. Joseph Curran, Jr. in the latest issue of his monthly consumer publication The Consumer's Edge. Taking the time to find a reputable mechanic, learning consumer rights and getting a second opinion for major repairs are strategies he recommends.

"Complaints about shoddy workmanship, misdiagnosis of the car's problem and unauthorized repairs are always among our top consumer complaints," Curran said. "Being forearmed with knowledge can help you steer clear of auto repair fraud."

Curran recommends consumers shop for a good mechanic by getting recommendations from friends and family, checking a repair shop's complaint records with the Attorney General's Consumer Protection Division, seeking out mechanics who have good credentials and certification, and calling references supplied by the shop.

Consumers should be aware of these rights when taking their cars in for repair:

Consumers who have a dispute with an auto repair facility can call the Consumer Protection Division hotline for assistance: (410) 528-8662.

Curran's office distributes The Consumer's Edge through more than 800 businesses, agencies, schools, and community associations. Groups interested in receiving a monthly issue should call 410-576-6500.

For Further Information Contact:
Frank Mann
Special Assistant to the Attorney General
(410) 576-6357