A Consumer Guide on Restoration Companies.
Your home has been damaged by water from a leak or a fire. How
are you going to address the problem in your home?
Restoration Companies are usually the first responders following
significant damage to a home from floods and fires, water damage,
sewage backup and other major events. The job of a restoration
company is to clean up the mess and to preserve and protect the
home and its contents so that further damage will not occur.
Restoration Companies do not repair your home unless they are licensed
to do home improvements by the state and have a separate contract
with you for home repairs.
The Step by Step Process
the major catastrophe, place a call to your insurance agent
or other representative.
insurance company will typically provide you with information
about restoration companies who will remove the water
other contamination. Most insurance adjusters and claim representatives
are familiar with the Restoration Companies available
in your community
that can begin the clean up quickly.
Even if your insurance company places the call to the
Restoration Company, the Restoration Company works for
your responsibilities under your insurance policy for cleaning
up the home to prevent additional
damage. Discuss any
questions you have about clean up with your insurance
representative or claim adjuster.
the Restoration Company arrives, thoroughly walk through your
home with the
the areas that need to be cleaned. Your insurance
company adjuster or claim representative may recommend what
and how your home should
be cleaned, but in the end it is your decision. If
you have a camera, take pictures of the damage.
the Restoration Company evaluates the work and equipment
needed to clean your home, they will
you with a contract
for their services. Read the contract to make sure
all the services discussed are listed. You must
contract, before the Restoration
Company will begin work on your home.
After signing, YOU ARE RESPONSIBLE for paying the
Restoration Company for the work described, NOT your insurance
Most insurance claim settlements will cover the
cost of the cleanup done by the Restoration Company.
your insurance claim is denied,
your contract with the Restoration Company requires
you to pay for their services.
the Restoration Company for documentation showing drying
progress and completion.
the water damage,
frequently inspect the areas where the Restoration
Company worked to make certain no moisture
or dampness remain
in your home.
are not obligated to hire the Restoration Company called
by your insurance Company. You
any Restoration Company
to do the cleanup, but the work must
be done quickly to prevent further damage to your home.
you experience a problem with the services
of the Restoration Company, you must
take it up with
the insurance company.
all Cleaning and Restoration Services that the Restoration
provides are covered
Being in the home while it is being
cleaned may not be required by
your Restoration Company,
responsible for overseeing
the work being done in your home.
You, as the customer, must be satisfied
with the work!
a well respected Restoration Company to clean your home
if they are IICRC certified
the Restoration Company=s contract carefully
and keep a copy
a problem occurs with the quality
of work, contact
what your insurance policy
to do following
a major loss.
! If you have
ask your claims
answers in writing
time is crucial to
delay can lead to a
much more costly
repairs to your home
following the clean
you have an incident
no Government agencies
done by Restoration
is a non-profit
go to: http://www.certifiedcleaners.org/
is a trade
go to: http://www.restorationindustry.org/
Attorney General’s Office
Insurance Counsel Division
St. Paul Street
Baltimore, Maryland, 21202
1 (888) 743-0023
here for a Printable Brochure (PDF)