a Complaint about your Insurance problem (cont.)
begin the complaint process, consumers can:
complaint at the MIA website. IF YOU FILE ON LINE,
IMMEDIATELY SEND BY MAIL ANY DOCUMENTS RELATED SUPPORTING
THE COMPLAINT USING THE MIA PROPERTY AND CASUALTY COMPLAINT
form that you can mail to MIA.
After receiving a complaint, MIA assigns an investigator who
will contact you and the insurance company and send the company
a copy of your complaint. Consumers should expect the complaint
process to take several weeks. Complex matters may take longer.
MIA will determine whether the actions or inactions of the insurance
company or its representative violated the Maryland insurance
laws. Learn more about the MIA complaint process.
If you believe your insurance company did
not act in good faith,
a second type of complaint process is available to consumers.
A complaint can be filed under section 27-1001 of the Insurance
Laws. More information about this type of complaint is available
from the Maryland Insurance Administration website:
Guide for Consumers Filing a 27-1001 Civil Complaint
Attorney General’s Office
Insurance Counsel Division
St. Paul Street
Baltimore, Maryland, 21202
1 (888) 743-0023