To begin the complaint process, consumers can:

• File an online complaint at the MIA website. IF YOU FILE ON LINE, IMMEDIATELY SEND BY MAIL ANY DOCUMENTS RELATED SUPPORTING THE COMPLAINT USING THE MIA PROPERTY AND CASUALTY COMPLAINT UNIT ADDRESS.
  
• Print a complaint form that you can mail to MIA.

After receiving a complaint, MIA assigns an investigator who will contact you and the insurance company and send the company a copy of your complaint. Consumers should expect the complaint process to take several weeks. Complex matters may take longer. MIA will determine whether the actions or inactions of the insurance company or its representative violated the Maryland insurance laws. Learn more about the MIA complaint process.

If you believe your insurance company did not act in good faith, a second type of complaint process is available to consumers. A complaint can be filed under section 27-1001 of the Insurance Laws. More information about this type of complaint is available from the Maryland Insurance Administration website:

• A Guide for Consumers Filing a 27-1001 Civil Complaint

Maryland Attorney General’s Office
People’s Insurance Counsel Division
200 St. Paul Street
Baltimore, Maryland, 21202
410-576-6432
1 (888) 743-0023
email: PIC@oag.state.md.us