Nursing Homes: What You Need to Know

Chapter 10: Where to Get Help

Phone numbers frequently change and we plan to update this page regularly. If you find that a phone number or address has changed, please let us know at Webmaster@oag.state.md.us.

Statewide Resources

Resources by County:

Allegany
Anne Arundel
Baltimore City
Baltimore County
Calvert
Caroline
Carroll
Cecil
Charles
Dorchester
Frederick
Garrett
Harford
Howard
Kent
Montgomery
Prince George's
Queen Anne's
St. Mary's
Somerset
Talbot
Washington
Wicomico
Worcester


STATEWIDE

Questions about nursing homes:

Office of Health Care Quality
Spring Grove Center Bland Bryant Building
55 Wade Avenue
Catonsville, MD 21228
(410) 402-8000

Questions about eligibility for Medical Assistance:

Division of Eligibility Services
Department of Health and Mental Hygiene
201 West Preston Street
Baltimore, MD 21201
(410) 767-1463

Questions about Medicare

Office of Beneficiary Services
Health Care Financing Administration
6325 Security Boulevard
Room 648, East Highrise
Baltimore, Maryland 21207
(410) 786-3206
TDD: (410) 786-7581
Medicare Answers Line: (800) 772-1213

Complaints and consumer assistance:

Health Education and Advocacy Unit
Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place, 16th Floor
Baltimore, MD 21202-2022
(410) 528-1840 or toll-free 1-877-261-8807
TDD (410) 576-6372

Complaints about suspected neglect or abuse of nursing home residents:

Police: 911

Office of Health Care Quality
Spring Grove Center Bland Bryant Building
55 Wade Avenue
Catonsville, MD 21228
(410) 402-8000

Medicaid Fraud Control Unit:
Office of the Attorney General
(410) 576-6521

Maryland Department of Aging
Ombudsman Program
301 W. Preston Street
Baltimore, MD 21201
(410) 767-1074 or (800) 243-3425
TDD (410) 767-1083
(8 a.m. to 5 p.m., M-F)
(also functions as referral service for legal assistance)

Statewide Legal Services Programs

Legal advice and representation concerning nursing home problems:

Nursing Home Program
Legal Aid Bureau, Inc.
29 West Susquehanna Avenue., Suite 305
Towson, MD 21204
(410) 296-6705 or (800) 367-7563
(9 a.m. to 5 p.m., M-F)

Legal advice, advocacy and services for persons with disabilities

Maryland Disability Law Center
Central Maryland Office
1800 N. Charles Street, Suite 202
Baltimore, MD 21201
(410) 6352 ext. 225
(410) 727 6387 (TTY)
(800) 233-7201 (toll free)

Maryland Disability Law Center
Southern Maryland Office
1400 Mercantile Lane, Suite 242
Largo, MD 20774
(301) 925-9871
(301) 925-9874 (TTY)
(800) 870-6362 (toll free)

Assistance to eligible senior citizens in writing wills, powers of attorney and health care directives for a reduced fee:

Sixty Plus Program
Maryland Volunteer Lawyers Services
16 South Calvert St.
Baltimore, MD 21201
(410) 547-6537
(800) 510-0050
Statewide except Baltimore City, Baltimore County and Montgomery County, which have their own services.

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Allegany County

Ombudsman Program
Human Resources Development Commission
Area Agency on Aging
19 Frederick Street
Cumberland, MD 21502
(301) 777-5970
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
1 Frederick Street
P.O. Box 1420 (mailing address)
Cumberland, MD 21502
(301) 784-7000
(8 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
110 Greene Street
Cumberland, MD 21502
(301) 777-7474
(9 a.m. - 5 p.m., M-F)

Allegany County Law
Foundation
(301) 722-3390

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Anne Arundel County

Ombudsman Program
Anne Arundel Co. Department of Aging
2666 Riva Road, Suite 400
Annapolis, MD 21401
(410) 222-4464
(8:30 a.m. - 4 p.m., M-F)

Department of Social Services
80 West Street
Westgate Building, 2nd Floor
Annapolis, MD 21404
(410) 269-4500
TDD: (410) 974-8590
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Senior Citizens Law Project
Legal Aid Bureau, Inc.
229 Hanover Street
P.O. Box 943 (mailing address)
Annapolis, MD 21404
(410) 263-8330
(410) 269-0846 (Baltimore)
(301) 261-1956 (D.C.)
(9 a.m. - 5 p.m., M-F)

Lawyer Referral Service (referrals for fee
and no-fee services)
P.O. Box 161
Annapolis, MD 21404
(410) 280-6961
(8:30 a.m. - 4:30 p.m., M-F)

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Baltimore City

Long Term Care Ombudsman Program
Baltimore City CARE
Area Agency on Aging
1000 Cathedral St.
Baltimore, MD 21201
(410) 396-3144 or -1486
(8:30 a.m. - 5 p.m., M-F)

Institutional Care Office
Department of Social Services
2000 North Broadway, 5th Floor
Baltimore, MD 21213
(410) 361-4704
(8:30 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Assistance to eligible senior citizens in writing wills, powers of attorney, health care directives and guardianship applications for a reduced fee:

Sixty Plus Program
Lawyer Referral and Information Service
111 North Calvert Street, Suite 627
Baltimore, MD 21202
(410) 539-3112 (no walk-ins)

Assistance to eligible senior citizens on matters regarding housing, income maintenance, health care and nursing home care:

Legal Services to the Elderly
Baltimore City Bar Association
111 North Calvert Street, Suite 631
Baltimore, MD 21202
(410) 396-1322
(9 a.m. - 4:30 p.m., M-F)

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Baltimore County

Nursing Home Ombudsman Program
Department on Aging
Area Agency on Aging
611 Central Avenue
Towson, MD 21204
(410) 887-4200
(9 a.m. - 5 p.m., M-F)

Department of Social Services
620 York Road
Towson, MD 21204
(410) 887-2520
(8 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Legal Services for the Elderly
Legal Aid Bureau, Inc.
29 West Susquehanna Avenue, Suite 305
Towson, MD 21204
(410) 296-6705
(9 a.m. - 5 p.m., M-F)

Sixty Plus Lawyer Referral Service
401 Bosley Avenue
Towson, MD 21204
(410) 337-9100
(9 a.m. - 4:30 p.m., M-F)

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Calvert County

Ombudsman Program
Office on Aging
Area Agency on Aging
450 West Dares Beach Road
Prince Frederick, MD 20678
(410) 535-4606
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
Louis Goldstein Building
200 Duke Street
Prince Frederick, MD 20678
(410) 535-8700
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
Southern Maryland Office
15364 Prince Frederick Road
P.O. Box 249 (mailing address)
Hughesville, MD 20637
(410) 535-3278
(301) 843-5850 (D.C. area)
(8:30 a.m. - 4:30 p.m., M-F)

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Caroline County

Ombudsman Program
Upper Shore Aging, Inc.
Area Agency on Aging
201 Talbot Boulevard, Suite C
Chestertown, MD 21620
(410) 778-6000
(8 a.m. - 3 p.m., M-F)

Department of Social Services
Denton Multiservice Center
207 South Third Street

Legal Services Programs

Senior Information and Referral
Caroline Senior Center
107B South Fourth Street
Denton, MD 21629
(410) 479-2325 or -2093
(8 a.m. - 3 p.m., M-F)

Legal Aid Bureau, Inc.
114 South Commerce Street
P.O. Box 298 (mailing address)
Centreville, MD 21617
(410) 758-2543
(9 a.m. - 5 p.m., M-F)


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Carroll County

Long Term Care Ombudsman Program
Bureau of Aging
Area Agency on Aging
125 Stoner Avenue
Westminster, MD 21157
(410) 876-3363
(also for legal services)
(8 a.m. - 5 p.m., M-F)

Ombudsman Program
South Carroll Senior Center
5745 Bartholow Road
Sykesville, MD 21784
(410) 795-6591, 795-6629, 857-4825
(8:30 a.m. - 4 p.m., M-F)

Department of Social Services
10 Distillery Drive
Westminster, MD 21157
(410) 848-8880
(410) 876-2190 (Baltimore City and Co.)
(8 a.m. - 4 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
Mid-Western Maryland Office
21 West South Street
Frederick, MD 21701
(410) 848-4669
(9 a.m. - 5 p.m., M-F)
Intake hours: 9 a.m. - 1 p.m., M-F

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Cecil County

Ombudsman Program
Department on Aging
214 North Street
Elkton, MD 21921
(410) 996-5287
(8 a.m. - 4:30 p.m., M-F)

Department of Social Services
Elkton District Court, Multipurpose Center
170 East Main Street
Elkton, MD 21921
(410) 996-0500
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
5 North Main Street, Suite 200
Bel Air, MD 21014
(800) 444-9529
(8 a.m. - 5 p.m., M-F)

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Charles County

Ombudsman Program
Department of Community Services,
Aging Division
Area Agency on Aging
8190 Port Tobacco Road
Port Tobacco, MD 20677
(301) 934-0133
or (301) 870-3388, ext. 5133
(8 a.m. - 4:30 p.m., M-F)

Department of Social Services
101 Catalpa Drive
P.O. Box 1010 (mailing address)
LaPlata, MD 20646
(301) 392-6400
(8 a.m. - 3:30 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
Southern Maryland Office
15364 Prince Frederick Road
P.O. Box 249 (mailing address)
Hughesville, MD 20637
(301) 932-6661
(301) 843-5850 (D.C. area)
(8:30 a.m. - 4:30 p.m., M-F)

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Dorchester County

Ombudsman Program
MAC, Inc.
Area Agency on Aging
1504 Riverside Drive
Salisbury, MD 21801
(410) 742-0505
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
774 Cambridge Plaza
P.O. Box 217 (mailing address)
Cambridge, MD 21613
(410) 228-5100
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
111 High Street
P.O. Box 4116 (mailing address)
Salisbury, MD 21801
(410) 546-5511
(9 a.m. - 5 p.m., M-F)

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Frederick County

Ombudsman Program
Department of Aging
Area Agency on Aging
520 North Market Street
Frederick, MD 21701
(301) 694-1605
(8:30 a.m. - 4 p.m., M-F)

Department of Social Services
520 North Market Street
Frederick, MD 21705
(301) 694-4555
(8 a.m. - 4 p.m., M-F, except
Tu 8 a.m. - 7 p.m.)

Legal Services Programs

Legal Aid Bureau, Inc.
Mid-Western Maryland Office
21 West South Street
Frederick, MD 21701
(301) 694-7414
(9 a.m. - 5 p.m., M-F)
Intake hours: 9 a.m. - 1 p.m., M-F

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Garrett County

Ombudsman Program
Area Agency on Aging
104 East Centre Street
Oakland, MD 21550-1328
(301) 334-9431, ext.138
(legal services also available)
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
12578 Garrett Highway
Oakland, MD 21550-1159
(301) 334-9461
(8 a.m. - 4 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
110 Greene Street
Cumberland, MD 21502
(301) 334-8832
(9 a.m. - 5 p.m., M-F)

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Harford County

Ombudsman Program
Office on Aging
Area Agency on Aging
145 North Hickory Avenue
Bel Air, MD 21014
(410) 638-3025
(9 a.m. - 4 p.m., M-F)

Department of Social Services
2 South Bond Street
Bel Air, MD 21014
(410) 836-4700
(8:30 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Senior Citizens Law Project
Legal Aid Bureau, Inc.
5 North Main Street, Suite 200
Bel Air, MD 21014
(410) 836-8202
(9 a.m. - 5 p.m., M-F)

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Howard County

Ombudsman Program
Office on Aging, Adult Community Services Division
Area Agency on Aging
6751 Columbia Gateway Drive, 2nd Floor
Columbia, MD 21046
(410) 313-6423

Ombudsman Program/
Legal Services for the Elderly/
Senior Info. and Assistance
Florence Bain Senior Center
5470 Beaverkill Road
Columbia, MD 21044
(410) 313-7212 or -7213
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
3451 Courthouse Drive, Suite 2400
Ellicott City, MD 21043
(410) 461-0282
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Lawyer Referral Service
(410) 313-2030


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Kent County

Long Term Care Ombudsman Program
Upper Shore Aging, Inc.
Area Agency on Aging
201 Talbot Boulevard, Suite C
Chestertown, MD 21620
(410) 778-6000
(8 a.m. - 3 p.m., M-F)

Department of Social Services
350 High Street
P.O. Box 670 (mailing address)
Chestertown, MD 21620
(410) 778-0820
(7:30 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Senior Information and Referral
Kent Senior Center
118 North Cross Street
Chestertown, MD, 21620
(410) 778-2564)
(8 a.m. - 3 p.m., M-F)

Legal Aid Bureau, Inc.
114 South Commerce Street
P.O. Box 298 (mailing address)
Centreville, MD 21617
(410) 758-2543
(9 a.m. - 5 p.m., M-F)

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Montgomery County

Ombudsman Program
Department of Health and Human Services
401 Hungerford Drive, 3rd Floor
Rockville, MD 20850
(240) 777-3369

Department of Social Services

Rockville Office
5630 Fishers Lane
Rockville, MD 20852
(301) 217-4000
TDD (301) 468-4637
(8:30 a.m. - 5 p.m, M-F,
except Tu 8:30 a.m. - 7 p.m.)

Silver Spring Office
8818 Georgia Avenue
Silver Spring, MD 20910
(301) 217-3000
TDD (301) 217-3149
(8:30 a.m. - 5 p.m., M-F)

Germantown Office
12900 Middlebrook Road
Germantown, MD 20874
(301) 217-3420
TDD (301) 217-3402
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Legal Services for Senior Citizens
Legal Aid Bureau, Inc.
12118 Heritage Park Circle
Silver Spring, MD 20906
(301) 942-3633
(9 a.m. - 5 p.m., M-F)

Legal Aid Clinic
TESS Community Service Center
8513 Piney Branch Road
Silver Spring, MD 20901
(301) 565-7675
(9 a.m. - 5 p.m., M-F)

Lawyer Referral Service
Montgomery County Bar Association
(301) 424-3454

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Prince George's County

Long Term Care Ombudsman Program
Department of Family Services
6420 Allentown Road
Camp Springs, MD 20748
(301) 265-8483

Department of Social Services
Child, Adult and Family Services
925 Brightseat Road
Landover, MD 20785
(301) 909-2000

Legal Services Programs

Senior Citizen Law Project
Legal Aid Bureau, Inc.
6811 Kenilworth Avenue, Suite 500
Calvert Building
Riverdale, MD 20737-1333
(301) 927-6800
(9 a.m. - 5 p.m., M-F)

Lawyer Referral Service
(301) 952-1440

Law Foundation of Prince George's Co.
5303 Baltimore Avenue, Suite 200
Hyattsville, MD 20781
(301) 864-8354

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Queen Anne's County

Ombudsman Program
Department on Aging
Area Agency on Aging
104 Powell Street
Centreville, MD 21617
(410) 758-0848
(8 a.m. - 4 p.m., M-F)

Department of Social Services
120 Broadway
Centreville, MD 21617
(410) 758-5100
(8 a.m. - 5 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
114 South Commerce Street
P.O. Box 298 (mailing address)
Centreville, MD 21617
(410) 758-2543
(9 a.m. - 5 p.m., M-F)

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St. Mary's County

Ombudsman Program
Office on Aging
Garvey Senior Center
P.O. Box 653
Leonardtown, MD 20656
(301) 475-4509
(8 a.m. - 5 p.m., M-F)

Department of Social Services
Joseph D. Carter Building
23110 Leonard Hall Drive
Leonardtown, MD 20650
(301) 475-4700
(7:30 a.m. - 5 p.m., MWF,
1st and 3rd Tues. 8 a.m. - 7 p.m.)

Legal Services Programs

Legal Aid Bureau, Inc.
Southern Maryland Office
15364 Prince Frederick Road
P.O. Box 249 (mailing address)
Hughesville, MD 20637
(301) 884-5935
(301) 843-5850 (D.C. area)
(8:30 a.m. - 4:30 p.m., M-F)

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Somerset County

Ombudsman Program
MAC, Inc.
Area Agency on Aging
1504 Riverside Drive
Salisbury, MD 21801
(410) 742-0505
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
30397 Mount Vernon Road
P.O. Box 369 (mailing address)
Princess Anne, MD 21853
(410) 651-0311 (8 a.m. - 5 p.m., M-F)

Legal Services Programs

Maryland Disability Law Center
202A Cedar Street
P.O. Box 924 (mailing address)
Cambridge, MD 21613
(410) 228-3810
(800) 445-6038 (9 a.m. - 5 p.m., M-F)

Legal Aid Bureau, Inc.
111 High Street
P.O. Box 4116 (mailing address)
Salisbury, MD 21801
(410) 546-5511 (9 a.m. - 5 p.m., M-F)

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Talbot County

Ombudsman Program
Upper Shore Aging, Inc.
Area Agency on Aging
201 Talbot Boulevard, Suite C
Chestertown, MD 21620
(410) 778-6000 (8 a.m. - 3 p.m., M-F)

Department of Social Services
10 South Hanson Street
P.O. Box 1479 (mailing address)
Easton, MD 21601
(410) 822-1617 (8 a.m. - 5 p.m., M-F)

Legal Services Programs

Senior Information and Referral
Talbot Senior Center
400 Brookletts Avenue
Easton, MD 21601
(410) 822-2869 (8 a.m. - 3 p.m., M-F)

Legal Aid Bureau, Inc.
114 South Commerce Street
P.O. Box 298 (mailing address)
Centreville, MD 21617
(410) 758-2543 (9 a.m. - 5 p.m., M-F)

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Washington County

Ombudsman Program
Commission on Aging, Inc.
Area Agency on Aging
9 Public Square
Hagerstown, MD 21740
(301) 790-0275 (8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
22 North Potomac Street
P.O. Box 1419 (mailing address)
Hagerstown, MD 21740
(240) 420-2100 (8:30 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
110 Greene Street
P.O. Box 1079 (mailing address)
Cumberland, MD 21501-1079
(301) 777-7474 (9 a.m. - 5 p.m., M-F)

Legal Aid Bureau, Inc.
Mid-Western Maryland Office
21 West South Street
Frederick, MD 21701
(301) 791-2499 (9 a.m. - 5 p.m., M-F)

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Wicomico County

Ombudsman Program
MAC, Inc.
Area Agency on Aging
1504 Riverside Drive
Salisbury, MD 21801
(410) 742-0505
(8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
Salisbury District Court
201 Baptist Street, 3rd Floor
P.O. Box 2298 (mailing address)
Salisbury, MD 21802
(410) 543-6900 (8 a.m. - 5 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
111 High Street
P.O. Box 4116 (mailing address)
Salisbury, MD 21803
(410) 546-5511 (9 a.m. - 5 p.m., M-F)

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Worcester County

Ombudsman Program
MAC, Inc.
Area Agency on Aging
1504 Riverside Drive
Salisbury, MD 21801
(410) 742-0505 (8:30 a.m. - 4:30 p.m., M-F)

Department of Social Services
299 Commerce Street
P.O. Box 39 (mailing address)
Snow Hill, MD 21863
(410) 632-2705 (8 a.m. - 4:30 p.m., M-F)

Legal Services Programs

Legal Aid Bureau, Inc.
111 High Street
P.O. Box 4116 (mailing address)
Salisbury, MD 21801
(410) 546-5511 (9 a.m. - 5 p.m., M-F)

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