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Instructions
to File a Complaint by Mail
 1.
Download the complaint form that best suits your complaint. You
will need Acrobat Reader to download the form. Click here to
download Reader if you do not have it on your computer. If you
are unable to download or print the complaint form, call our
office to have one mailed to you: 410-528-8662 or toll-free:
1-888-743-0023.
2.
Fill out the form on the computer, then print it; or print it
out to complete by hand.
3.
Mail the form to the address
at the bottom of the complaint form. Include copies (DO NOT SEND
ORIGINALS) of any documents that are relevant
to your complaint,
such as
receipts,
contracts, leases, repair orders or sales agreements. You may wish
to keep a copy of the complaint for your records.
When
we receive a copy of your documents and confirmation page we
will proceed with processing your complaint. Read
the links below for more information about what to expect once
we receive your request.
What
happens once you file a complaint?
How
long will it take to resolve your complaint?
What
happens if mediation doesn't resolve your complaint?
Note: Complaints submitted to our office become matters of public record. Under state law, public records are subject to public information disclosure requests. However, all or part of the complaint may remain confidential as required or permitted by Maryland's public records law. For example, confidential financial information, and medical or psychological information about an individual will not be disclosed to the public.
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